Shipping policy

1. Introduction

At The Outdoor Lifestyle Store (“we,” “us,” or “our”), we are committed to providing a clear and transparent shipping experience. This Shipping Policy outlines how orders placed on www.theoutdoorlifestylestore.com are processed and delivered.

2. Shipping Destinations

We currently ship to the following destination:

  • United States

At this time, we do not offer international shipping.

3. Shipping Costs

  • Free Shipping on all orders shipped within the United States.

4. Order Processing

All orders placed on our website are fulfilled directly by our partner brands and manufacturers.

  • Processing Times:
    Order processing times vary by brand and product. Orders are typically processed within 1–3 business days, excluding weekends and public holidays.
  • Order Cut-Off Times:
    Processing times and cut-off times are determined by the individual manufacturer fulfilling your order.

5. Estimated Delivery Time

Delivery times vary depending on the product, brand, shipping origin, and destination.

  • Estimated Delivery:
    Most orders are delivered within 5–14 business days, though some items may take longer due to size, freight requirements, or manufacturer handling times.
  • Important Notes:
    • Delivery times are estimates only and are not guaranteed.
    • Delays may occur due to factors beyond our control, including weather, carrier delays, or supplier processing times.

6. Shipping Methods & Carriers

Orders are shipped using reputable carriers selected by our partner brands and manufacturers, which may include national or regional carriers.

Carrier selection, shipping method, and routing are determined by the fulfilling manufacturer.

7. Tracking Information

Once your order has shipped, you will receive a shipping confirmation email containing:

  • Tracking number (where available)
  • Carrier details
  • Tracking link

Please note that tracking availability and update frequency may vary depending on the carrier and shipment type.

8. Delivery Issues

8.1 Delays

If your order has not arrived within the estimated delivery timeframe, please contact us at:

  • Email: support@theoutdoorlifestylestore.com
  • Phone: (985) 261-5116

We will liaise with the manufacturer to assist in resolving the issue.

8.2 Lost or Damaged Items

If your order arrives damaged or appears lost:

  • Retain all packaging
  • Take clear photos of any damage
  • Contact us within 7 days of delivery

Claims are handled in accordance with the manufacturer’s shipping and claims process.

9. Incorrect Shipping Information

Customers are responsible for providing accurate shipping information at checkout.

  • Orders shipped to an incorrect address provided by the customer may incur reshipping fees.
  • We are not responsible for delays or losses resulting from incorrect address details.

10. Returns & Refunds

Returns and refunds are subject to our Return and Refund Policy, which varies by brand and product.

Please review our full Return and Refund Policy for detailed information before placing your order.

11. Changes to This Policy

We reserve the right to update this Shipping Policy at any time. Any changes will take effect immediately upon posting to our website.

12. Contact Us

This website is operated by Freedom Ventures International LLC, trading as The Outdoor Lifestyle Store.

If you have any questions regarding shipping, please contact us:

  • Email: support@theoutdoorlifestylestore.com
  • Phone: (985) 261-5116
  • Hours: Monday–Friday, 9am–5pm EST