Refund policy

1. Overview

This Return & Refund Policy applies to all purchases made through The Outdoor Lifestyle Store website at www.theoutdoorlifestylestore.com.

As we work with multiple trusted manufacturers and suppliers, return and refund processes may vary slightly depending on the product and brand. This policy outlines the general framework that applies to all orders.

2. Contact Information

If you have any questions about returns or refunds, please contact us:

3. Return Eligibility

Change of Mind Returns

  • Return requests must be made within 14 days of receiving your order
  • Items must be:
    • Unused and undamaged
    • In original packaging
    • Complete with all accessories and documentation
  • Proof of purchase is required

Some products may not be eligible for change-of-mind returns due to manufacturer policies.

4. How to Initiate a Return

  1. Contact Us
    Email or call our customer support team within 14 days of delivery, providing:
    • Order number
    • Reason for return
  2. Return Approval
    If approved, we will provide return instructions and, where applicable, a return authorization.
  3. Return Shipment
    • Items must be shipped within 7 days of return approval
    • A trackable shipping method is recommended

5. Return Shipping Costs

  • Change of mind returns:
    Return shipping costs are the responsibility of the customer.
  • Defective, damaged, or incorrect items:
    We will cover reasonable return shipping costs.

6. Special Return Scenarios

6.1 Damaged or Defective Items

  • Notify us within 48 hours of delivery
  • Provide photos or videos showing the issue
  • We will arrange a replacement or full refund, including shipping

6.2 Incorrect Item Received

  • Notify us as soon as possible
  • We will arrange return and replacement at no cost to you

6.3 Item Never Arrived

  • Contact us if your order does not arrive within the estimated delivery timeframe
  • We will investigate with the carrier and offer a replacement or refund if confirmed lost

6.4 Order Cancellation

  • Orders may be cancelled for a full refund before shipment
  • If already shipped, standard return procedures apply

7. Non-Returnable Items

The following items cannot be returned unless faulty or incorrect:

  • Custom or personalized products
  • Perishable goods
  • Intimate or hygiene products (unless unopened)
  • Gift cards
  • Downloadable or digital products

8. Refunds

  • Refunds are issued after the returned item is received and inspected
  • Approved refunds are processed to the original payment method
  • Please allow up to 14 business days for the refund to appear, depending on your bank or card issuer

Partial refunds may apply if:

  • Items are returned damaged or incomplete
  • Returns are outside the allowed timeframe

9. Exchanges

We offer exchanges only for:

  • Defective items
  • Damaged items
  • Incorrect items

Please contact us at support@theoutdoorlifestylestore.com to arrange an exchange.

10. Legal Rights

This policy does not affect your statutory consumer rights under applicable law.

11. Policy Updates

We reserve the right to update this Return & Refund Policy at any time. Changes take effect once published on our website.

12. Contact Details

This website is operated by Freedom Ventures International LLC, trading as The Outdoor Lifestyle Store.

The Outdoor Lifestyle Store

support@theoutdoorlifestylestore.com

 (985) 261-5116